Customer workshops prove successful; additional sessions scheduled

By Kerry Watson, Director of Communications

Providing customers the ability to do business online and on their time has been the premise behind a series of educational workshops that kicked off this past March. Craig Roebke, trainer for MKC, has been conducting the workshops, and is impressed with the outcome.

"We knew some of our customers were using only the basics of our online systems, and we knew we had some customers who had yet to try the systems," stated Roebke. "The training sessions are working. We’ve gained new users and existing members have become more efficient with the tools available to them."

According to Roebke, the workshops cover a number of tools and features available on the sites. Participants learn how to determine the amount of grain available for sale, view open contracts and how to utilize the offer contract system. In addition, they learn how to access detailed information including purchase history on products, invoices, and how to schedule payments online.

Roebke noted some customers avoided paying their bills online because they thought it would automatically become a monthly occurrence. "This feature actually gives customers the flexibility to schedule the payment when they want it to occur," said Roebke. "They can use the online bill payment system one month and not use it again for a couple of months if they choose. The customer controls their payment."

A number of workshops are scheduled to take place at MKC locations over the next several months. Information about the workshops and schedule is available through any MKC location.