Service You Depend On

By Nichole Gouldie, Communications Specialist

All businesses, regardless of type, have one primary and common goal -- to serve and satisfy their customers. Satisfied customers are the number one indicator of business success. Likewise, a cooperative has one compelling purpose -- to meet the needs of its members and potential members. Without a focus on serving members and customers, why should a cooperative exist?

"After safety, our number one priority at MKC is customer service," said Jeff Jones, senior location manager at Haven. "No matter the size of the operation, each producer is important to our daily operations and deserves the same level of customer service as anyone."

Cheney area farmer Tarry Zerger is willing to put some miles on the truck to use

Jeff Jones, senior location manager at Haven, and
Cheney area farmer, Tarry Zerger, discuss Zerger's
needs for application and services.

the services at MKC, although he notes most times his services are delivered to his home when needed. "You can’t beat the customer service," he said. "My location’s knowledge and helpful attitude is always appreciated."

Zerger, a cattleman, row-crop grower and wheat grower, depends on the agronomy and energy services at MKC’s Haven and Castleton locations, as well as utilizing the CFA Input Finance Program and working with TMA for grain marketing. Zerger commented he isn’t the farmer in the area with the most acres but the employees at his local MKC location always take the time to go out of their way to help him.